We are resuming repair work on August 15th. The returns form has been turned on already, enabling you to request repairs ahead of time in order to send them in to arrive around the time we get back to work.

• Choose your device brand, type and make sure you include the Device Serial Number.
• Please use the “Device Note” section to describe the fault or enter any information relevant to the repair.
• Select a service (or just choose “RMA” and we will be in touch).
• Enter your personal information and submit the form. An account will automatically be created for you, the details of which are in the e-mail you receive.
• For warranty repair requests, always attach the proof of purchase receipt and any photo’s that will help to illustrate the issue.
• You may directly send us your repair, there is no need to wait for confirmation! The address is listed at the bottom of this page. In the box, always include a printout of the e-mail with the RMA number.
• Regarding the parcel service you choose: DO NOT USE DHL. EVER. Instead use UPS, DPD, GLS, Fedex, PostNL/BePost and most other national parcel services. Please note that you as the sender are responsible for successful delivery to our address. Consider insuring your shipment for the actual replacement value

Shipping from outside of the EU? When dealing with customs: declare a value of € 10,- (irrespective of the value you insure) and specify it is a repair return of a scuba depth meter (Tariff code 95062900). We want to stress that you do not declare the replacement value of the goods as we will we not be able accept delivery of your shipment due to the costs involved.

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Shearwater

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Come by our store

Please note our address for dropping off is different from our shipping address. For hand delivery, you are welcome at DC de Aalscholvers Houtstraat 118 5046DM Tilburg The Netherlands Make sure you bring a printout of the RMA confirmation with you.

Ship device to us

We\\\\\\\'ll provide shipping labels and instructions

Shipping Terms & Instructions

TERMS FOR SENDING IN YOUR DEVICE

If possible, please download any dives still remaining on your computer before sending it to us. While rare, some repairs may result in data loss.

Carefully package your device to prevent damage during transport.
Please send only the device itself, without chargers or accessories, using a trackable shipping service.

Our standard inspection process takes approximately one business day after we receive your device.

The repair details you submit are used as an initial reference.
Each device is thoroughly inspected to confirm the actual issue and final repair cost.

Once the inspection is complete, we will contact you to confirm pricing and share an invoice and secure payment link.

Repair work begins after payment is received.

The average repair time is around five business days, depending on the issue and parts availability.

I have read and agree to the shipping terms and instructions above.

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Selected Date:

Wednesday, August 12, 2026

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Time slots are 30 minutes each with 15 minutes buffer between appointments.

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Take note of the following: that equipment received for repair, service, maintenance or inspection will need to be physically dissembled to properly assess the condition. At this time we will be able to confirm if in warranty/out of warranty on all units and calculate an estimated cost of repairs/next steps if out of warranty. If service or next steps are declined, your equipment will be returned to you, not in usable condition for safety reasons. Payment must be made prior to return shipment of repaired computer. In cases where there may be a replacement unit issue, please note that this is effectively a trade-in and the original unit will not be returned in addition to the replacement.