Do you have a device that needs warranty or non-warranty repair, annual servicing or a battery exchange and pressure test? It’s in good hands! Please READ THE FOLLOWING:
- Choose your device brand, type and make sure you include the Device Serial Number. For Shearwater devices, the serial number can be found by pressing the right button 8-10 times until it is displayed on the lower left side of the display. For other brands, the serial number is usually located on the device housing.
- Please use the “Device Note” section to describe the fault or enter any information relevant to the repair.
- Select a service
- Enter your personal information (please add the country to your address as there is an issue with the form) fully and submit the form. An account will automatically be created for you, the details of which are in the e-mail you receive.
- For warranty repair requests, always attach the proof of purchase receipt and any photo’s that will help to illustrate the issue.
- After submitting the form, you will automatically get a confirmation e-mail titled “We have recieved your booking order!”. This e-mail has the RMA# you need, starting with SSCNL_. No e-mail? Check your spam folder as it may be flagged as unsolicited e-mail.
- You may directly send us your repair, there is no need to wait for confirmation! The address is listed at the bottom of this page. In the box, always include a printout of the e-mail with the RMA number.
