IF YOU ARE ON AN APPLE DEVICE AND THE FORM IS GENERATING AN ERROR, PLEASE RESET YOUR COMPUTER/PHONE
- Choose your device brand, type and make sure you include the Device Serial Number. For Shearwater devices, the serial number can be found by pressing the right button 8-10 times until it is displayed on the lower left side of the display. For other brands, the serial number is usually located on the device housing.
- Please use the “Device Note” section to describe the fault or enter any information relevant to the repair.
- Select a service (or just choose “RMA” and we will be in touch).
- Enter your personal information (please manually add the country to your address as there is an issue with the form) and submit the form. An account will automatically be created for you, the details of which are in the e-mail you receive.
- For warranty repair requests, always attach the proof of purchase receipt and any photo’s that will help to illustrate the issue.
- After submitting the form, you will automatically get a confirmation e-mail titled “We have recieved your booking order!”. This e-mail has the RMA# you need, starting with SSCNL_. No e-mail? Check your spam folder as it may be flagged as unsolicited e-mail.
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You may directly send us your repair, there is no need to wait for confirmation! The address is listed at the bottom of this page. In the box, always include a printout of the e-mail with the RMA number.
Regarding the parcel service you choose: preferably avoid DHL Parcel, this service targets consumers and aims for evening deliveries (when we are normally closed). DHL Business Connect or Express work fine, as does UPS, DPD, GLS, Fedex, PostNL/BePost and most other national parcel services. Please note that you as the sender are responsible for successful delivery to our address. Consider insuring your shipment for the actual replacement value.
Shipping from outside of the EU? When dealing with customs: declare a value of € 10,- (irrespective of the value you insure) and specify it is a repair return of a scuba depth meter (Tariff code 95062900). We want to stress that you do not declare the replacement value of the goods as we will we not be able accept delivery of your shipment due to the costs involved.
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Bonjour, mon ordinateur shearwater Peregrine a été réparé suite à l’usure de nombreuses plongées, entretien complet, service excellent, site Web superbement efficace, rapidité d’envoi, bravo pour le travail 😄
Olivier Platiau
11/11/2025Exzellenter Service. Der Ablauf ist gut verständlich erklärt und Antworten bekommt man auch sehr schnell. Ebenso wie der Service und der Rückversand. So sollte es sein! Vielen Dank und falls ich wieder ein Problem haben sollte, komme ich gerne wieder auf euch zurück! Cheers
.n0iz4!
29/10/2025I can wholeheartedly recommend this business, as well as Shearwater! The service is absolutely exquisite and deserves more than 5 stars! My case was related to the dive computer service and was dealt with swiftly and in a fantastic manner (to such extent that the package that I received included even a friendly, handwritten note)! Thank you Martijn and Danielle!
Vito D-J
25/10/2025Mein Petrel 3 musste in die Rückrufaktion bei Shearwater. Über Ask The Expert alles reibungslos! Guter Kontakt, zuverlässig und Kundenorientiert. Alles zu meiner Zufriedenheit gelaufen. Toll, Danke!
Olli bausu
23/10/2025 -
Martijn en Danielle zijn gedreven professionals. Ik heb hier mijn Santi heated onderpak gekocht waar meer dan ruim de tijd voor is genomen en er mee wordt gedacht in oplossingen. Het is een plezierige winkel om te zijn! Behalve dat ze niet in het oosten van het land gevestigd zijn ben ik super tevreden over. Mij zien of horen jullie zeker weer terug!!
Rudi Kollmer
28/09/2025Super schneller Service. Mein Shearwater Peregrine Tauchcomputer hatte einen Defekt an einem Druckknopf und ich erhielt ihn in kürzester Zeit „wie neu“ zurück. Vielen Dank an Martyn und Danielle.
Andreas Schmitz
24/09/2025Another good reason to buy a Shearwater dive computer – great service!
Karl Morten Rosenlund
14/09/2025Very fast and smooth service, thank you
Catherine K
13/09/2025 -
Perfect services and super fast
J Lee
13/09/2025Excellent and highly professional service. Best experience i had for a long time. Special Thank You to Martijn & Danielle!
Martin Haas
12/09/2025I have my diving computer warranty service done in the Ask The Expert. Everything was done in the best way. The team was supporting me online on all steps of the process. Also all was done in a timely manner. Thank you guys and especially Martijn for this experience! 😎👍
Anton
28/08/2025Martijn has dealt with the repair of my Perdix 2 in the most efficient way. Incredible service from Shearwater
Daniel Ijalba
19/08/2025
