• Choose your device brand, type and make sure you include the Device Serial Number. For Shearwater devices, the serial number can be found by pressing the right button 8-10 times until it is displayed on the lower left side of the display. For other brands, the serial number is usually located on the device housing.

  • Please use the “Device Note” section to describe the fault or enter any information relevant to the repair.

  • Select a service (or just choose “RMA” and we will be in touch).

  • Enter your personal information (please manually add the country to your address as there is an issue with the form) and submit the form. An account will automatically be created for you, the details of which are in the e-mail you receive.

  • For warranty repair requests, always attach the proof of purchase receipt and any photo’s that will help to illustrate the issue.

  • After submitting the form, you will automatically get a confirmation e-mail titled “We have recieved your booking order!”. This e-mail has the RMA# you need, starting with SSCNL_. No e-mail? Check your spam folder as it may be flagged as unsolicited e-mail.

  • You may directly send us your repair, there is no need to wait for confirmation! The address is listed at the bottom of this page. In the box, always include a printout of the e-mail with the RMA number.

Regarding the parcel service you choose: preferably avoid DHL Parcel, this service targets consumers and aims for evening deliveries (when we are normally closed). DHL Business Connect or Express work fine, as does UPS, DPD, GLS, Fedex, PostNL/BePost and most other national parcel services. Please note that you as the sender are responsible for successful delivery to our address. Consider insuring your shipment for the actual replacement value. 

Shipping from outside of the EU? When dealing with customs: declare a value of € 10,- (irrespective of the value you insure) and specify it is a repair return of a scuba depth meter (Tariff code 95062900). We want to stress that you do not declare the replacement value of the goods as we will we not be able accept delivery of your shipment due to the costs involved.

Select Device Brand

Select Device

Please select a manufacture to list devices
If you have different device or some other query please contact us.

Customer Information

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  • Snelle en vriendelijke service. Goed advies.

    Martijn Heemels Avatar Martijn Heemels
    26/03/2026

    I sent my Shearwater Peregrine in for servicing, and I was highly impressed with both the quality of the work and the efficiency. The entire turnaround time was just two weeks from sending it off to having it back in my hands. The maintenance was handled professionally, and my dive computer is working flawlessly again. Martijn was extremely polite and helpful throughout the process, taking the time to answer all my queries and making the whole experience frictionless. As a quick tip for anyone shipping off their dive computer, throwing an AirTag into the computer case is a really nice way to track your gear live and get some extra peace of mind while it is in transit. Highly recommend Martijn for anyone looking to get their equipment serviced right.

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    Gokul Srinivas Avatar Gokul Srinivas
    24/03/2026

    Excellent service. I sent in a Shearwater Perdix for servicing. It was completely overhauled in less than a day. The computer is as good as new. I am very pleased and can highly recommend Martijn and Danielle. Many thanks!

    Michael Weber Avatar Michael Weber
    24/02/2026

    Shearwater has the best customer service by far!

    r313pp Avatar r313pp
    20/02/2026
  • Sent in my Shearwater Swift transmitter which had developed a leak. They replaced the transmitter FOC and the entire process was transparent and smooth. As a professional diver and Tec diver Shearwater is an integral part of all my diving including Rec. The way they support their products even when they have a problem is great.

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    John Heugle Avatar John Heugle
    18/02/2026

    Very quick and responsive on Shearwater service!

    Giovanni Soligo Avatar Giovanni Soligo
    10/02/2026

    Amazing service! Had a damaged pressure sensor, communication was amazing and shipping in no time! Thank you 😊😊

    Andrew Cauchi Avatar Andrew Cauchi
    15/01/2026

    Had some issues with my Petrel 3,definitely out of warranty. I sent it in while the team was on holiday, and just a week later they sent it back with a brand-new OLED screen and even a screen protector… all for free! Huge thanks to Martijn and the whole Shearwater team, you guys absolutely rule!

    loic dehaene Avatar loic dehaene
    05/12/2025
  • Exclusive Ink Avatar Exclusive Ink
    04/12/2025

    Perfect

    Jeroen Schulte Avatar Jeroen Schulte
    14/11/2025

    Bonjour, mon ordinateur shearwater Peregrine a été réparé suite à l’usure de nombreuses plongées, entretien complet, service excellent, site Web superbement efficace, rapidité d’envoi, bravo pour le travail 😄

    Olivier Platiau Avatar Olivier Platiau
    11/11/2025

    Exzellenter Service. Der Ablauf ist gut verständlich erklärt und Antworten bekommt man auch sehr schnell. Ebenso wie der Service und der Rückversand. So sollte es sein! Vielen Dank und falls ich wieder ein Problem haben sollte, komme ich gerne wieder auf euch zurück! Cheers

    .n0iz4! Avatar .n0iz4!
    29/10/2025