Do you have a device that needs warranty or non-warranty repair, annual servicing or a battery exchange and pressure test? It’s in good hands! Please read the following:
- Choose your device brand, type and make sure you include the Device Serial Number. For Shearwater devices, the serial number can be found by pressing the right button 8-10 times until it is displayed on the lower left side of the display. For other brands, the serial number is usually located on the device housing.
- Please use the “Device Note” section to describe the fault or enter any information relevant to the repair.
- Select a service (or just choose “RMA” and we will be in touch).
- Enter your personal information (please manually add the country to your address as there is an issue with the form) and submit the form. An account will automatically be created for you, the details of which are in the e-mail you receive.
- For warranty repair requests, always attach the proof of purchase receipt and any photo’s that will help to illustrate the issue.
- After submitting the form, you will automatically get a confirmation e-mail titled “We have recieved your booking order!”. This e-mail has the RMA# you need, starting with SSCNL_. No e-mail? Check your spam folder as it may be flagged as unsolicited e-mail.
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- You may directly send us your repair, there is no need to wait for confirmation! The address is listed at the bottom of this page. In the box, always include a printout of the e-mail with the RMA number.
- Regarding the parcel service you choose: preferably avoid regular DHL, this service targets consumers and aims for evening deliveries (when we are normally closed). DHL Business Connect or Express work fine, as does UPS, DPD, GLS, Fedex, PostNL/BePost and most other national parcel services. Please note that you as the sender are responsible for successful delivery to our address. Consider insuring your shipment for the actual replacement value. From outside of the EU when dealing with customs: declare a value of around € 50,- irrespective of the value you insure as it is a repair return of a scuba depth meter (Tariff code 95062900).
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I am beyond impressed with the exceptional service provided by Martijn and Danielle @ Aalscholvers. They efficiently repaired my Shearwater Teric in record time, replacing the pressure sensor and display shield. Their communication was quick, clear and professional throughout the entire process. Highly recommend their top-notch service!
Sammy Fish
07/03/2025Невероятен сервиз. Горещо препоръчвам.
Milen Vasilev
28/02/2025Very professional service, I am very satisfied with the service. I give it five stars and recommend it
Wojciech Cioch
21/02/2025Professionele winkel met goede service
fabian 1
21/01/2025 -
Reparatie van duikcomputer binnen de dag en binnen garantie 👌🏻
Hendrik Hendrickx
21/01/2025Un soucis avec mon peregrine, Martijn et Danielle l’on pris en charge avec efficacité et rapidité ! Merci à eux
Diego Regout
21/01/2025Perfect service thank you !!!
IAKOVOS GEORGIOU
21/01/2025Netter Kontakt, schnelle Antwort auf Anfrage. Arbeiten wurden Transparent aufgelistet und sehr gut erledigt. Nur zu empfehlen
Patrick Schmidt
21/01/2025 -
I had an amazing experience with these guys. I sent my Shearwater Petrel 3 for service, but unfortunately, it was lost during shipping with DHL. I was devastated, but Martijn completely turned things around with his exceptional customer support and professionalism. Martijn took my case personally, went above and beyond, and managed to send me a brand new Shearwater Petrel 3! I can’t express how grateful I am for their support and care throughout the entire process. I highly recommend them to anyone looking for dive gear / service. Thanks again, guys – you’re the best!
Catalin Chivulescu
21/01/2025Snelle service
Hens van Oeveren
21/01/2025Cosmin Ivan
21/12/2024Super travail. Vous pouvez faire entièrement confiance.
Daniel BACHETTI
21/12/2024
