SRI Warranty Policy

Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective.

Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.

Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.

The warranty covers included accessories such as chargers and straps.

Do I need to register my computer for warranty?

No. The warranty is linked to the computer’s unique serial number.

Who do I contact if my computer needs a repair?

You can contact us directly at netherlandsservice@shearwater.com. You may also contact Shearwater directly.

Please do not return any products without first obtaining an RMA.

How much will my out-of-warranty repair cost?

A computer that comes in for an out-of-warranty repair will need to be disassembled to properly test the components to determine the failure. Once the failure has been determined, we will be able to accurately calculate an estimate for the necessary repairs.

To prevent the continued use of potentially non-functioning computers, if you decline the repair and request the return of the unit, the computer will be returned disassembled. A minimal diagnostic and handling fee, as well as shipping costs, will be charged.

How long will the repair take?

Shearwater and its authorized service centers aim to complete warranty repairs and authorized out-of-warranty repairs within 5 working days of receipt.

Repair times may be extended due to holidays, parts availability, shipping delays, or if the computer must be forwarded to another authorized location.

Please contact the relevant service center for a more accurate timeframe.

What is Shearwater’s service shipping policy?

You are responsible for the cost of sending the computer to the repair center.

Do not send your computer to any repair center until you have obtained an RMA from us or Shearwater.

For in-warranty repairs, the repaired or replacement unit will be shipped back at no charge.

For out-of-warranty repairs, return shipping costs are included in the repair estimate.

If you decline an out-of-warranty repair, you may request that the unit be destroyed or returned at your expense.

How often should I have my computer serviced?

Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.

Does the warranty cover the rechargeable battery in my Teric/Peregrine?

It is important to follow the charging and storage instructions in the computer’s manual to ensure optimal battery performance.

If the battery does not meet performance specifications within the 2-year warranty period, it will be repaired free of charge.

Battery lifespan may vary due to operating conditions, including high environmental temperatures or repeated full discharges.

Battery Leaks

Damage caused by battery leaks in dive computers that use a user-changeable battery is not covered under warranty.

Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the risk of battery leakage.

Leaving AA batteries (especially alkaline batteries) in devices for extended periods significantly increases the risk of leakage damage.

DEMO & PRO Computers

The warranty for Demo and Pro model computers is available only to the original purchaser.

For Demo models, this means the authorized demo center that purchased the computer.
For Pro models, this applies to the original instructor or dive professional confirmed at the time of purchase.

This warranty is non-transferable, as these models are not intended for resale.

Repairs and servicing can be performed on Demo and Pro models. If you are not the original owner, service charges will apply.

These guidelines apply to standard Shearwater products only. Governmental, military, commercial, or public safety products may be subject to separate warranty conditions.

Additional Legal Notice for Customers in the European Union

The following provisions apply exclusively to customers located within the European Union (EU).

Manufacturer’s Warranty and Statutory Legal Guarantee

The 2-year Shearwater warranty described above is a voluntary commercial manufacturer’s warranty provided by Shearwater Research Inc.

Under EU law, consumers may also benefit from a statutory legal guarantee (conformity guarantee) against the seller from whom the product was purchased.

This statutory guarantee:

Is provided by the retailer or seller, not by the manufacturer;
Exists independently of the manufacturer’s warranty;
Cannot be limited or excluded by a commercial warranty.

The Shearwater manufacturer’s warranty applies in addition to, and does not replace, any mandatory statutory consumer rights.

Responsibility of the Seller

Under Directive (EU) 2019/771 and corresponding national laws, the seller is legally responsible for delivering goods that conform to the contract of sale.

If a product develops a defect that may qualify as a lack of conformity under applicable law, the consumer must contact the original seller to exercise statutory rights.

Unless Ask the Expert or DC de Aalscholvers was the original seller of the product, it does not assume statutory seller obligations.

Role of Ask the Expert as Authorized Service Center

Ask the Expert operates exclusively as an authorized Shearwater service center.

Warranty services are performed on behalf of Shearwater in accordance with the manufacturer’s warranty terms.

Ask the Expert does not assume seller liability unless explicitly identified as the seller in the original sales documentation.

The mere handling of repairs, logistics, communication, payment processing, or replacement coordination does not create or imply seller status.

Discounted Replacement Units (Beyond Repair Cases)

If a device is determined to be beyond economical or technical repair, Ask the Expert may facilitate, in coordination with Shearwater Research Inc., the option for the customer to obtain a replacement unit at a reduced price (“discounted replacement”).

Any such replacement unit is supplied and sold directly by Shearwater Research Inc. or its designated sales entity.

The sales contract for the replacement unit is concluded directly between the customer and Shearwater (or its designated sales entity). Shearwater (or the designated entity) remains the legal seller of the replacement product.

Ask the Expert acts solely as a service and logistical intermediary and does not become the seller of the replacement unit unless expressly stated in the sales invoice.

For such replacement units:

The standard 2-year Shearwater manufacturer’s warranty applies from the date of delivery;
Any statutory conformity rights apply exclusively in relation to the legal seller of the replacement unit.

Cross-Border Claims and Applicable Law

Warranty service performed by Ask the Expert is governed by Dutch law.

Nothing in this policy restricts mandatory consumer rights that apply under the law of the consumer’s country of residence.

Any disputes relating solely to repair services performed by Ask the Expert shall be submitted to the competent court in the Netherlands, unless mandatory consumer protection rules require otherwise.

Burden of Proof Under EU Law

Under EU consumer law, a defect appearing within the legally defined initial period after delivery may be presumed to have existed at the time of delivery, unless proven otherwise.

This presumption applies to statutory claims against the seller and does not modify the terms of the voluntary manufacturer’s warranty.

No Limitation of Mandatory Rights

Nothing in this warranty policy limits or excludes consumer rights that cannot legally be limited or excluded under applicable EU or national law.

If any provision conflicts with mandatory consumer legislation, it shall apply only to the extent permitted by law.

Contact & Service Address

Ask the Expert
Scheepswerflaan 36
4941 GZ Raamsdonksveer
The Netherlands

Part of DC de Aalscholvers
Houtstraat 118
5046 DM Tilburg
The Netherlands