Privacy Policy

Introduction

At www.asktheexpert.nl, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Dutch law and the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is: Ask The Expert, operating as part of Duikcentrum de Aalscholvers. Address: Houtstraat 118, 5046 DM Tilburg, Email: info@asktheexpert.nl

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details, billing address, and other payment-related information.
  • Account Information: Username, password, and other credentials used to access our services.

Non-Personal Information

  • Usage Data: Information about how you use our website, such as your IP address, browser type, and browsing history.
  • Cookies and Tracking Technologies: Data collected through cookies and other tracking technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Provision of Services: To process your orders, manage your account, and provide customer support.
  • Communication: To send you updates, newsletters, and promotional materials (you can opt-out at any time).
  • Improvement of Services: To analyze and improve our website, services, and user experience.
  • Legal Obligations: To comply with legal requirements and protect our legal rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legitimate Interests: To improve our services and provide you with a better user experience.
  • Consent: Where you have given explicit consent to process your data (e.g., for marketing purposes).
  • Legal Compliance: To comply with applicable laws and regulations.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party service providers who assist us in providing our services.
  • Business Partners: Partners with whom we collaborate to offer you products or services.
  • Legal Authorities: When required to do so by law or in response to valid requests by public authorities.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes using secure servers, encryption, and access controls.

8. Your Rights

Under the GDPR and Dutch law, you have the following rights:

  • Access: The right to request access to your personal data.
  • Rectification: The right to request correction of inaccurate or incomplete data.
  • Erasure: The right to request deletion of your personal data under certain circumstances.
  • Restriction: The right to request restriction of processing under certain circumstances.
  • Data Portability: The right to receive your data in a structured, commonly used format.
  • Objection: The right to object to the processing of your data based on legitimate interests.

To exercise your rights, please contact us at info@asktheexpert.nl.

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information on how we use cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: info@asktheexpert.nl Address:
AsktheExpert.nl p/a DC de Aalscholvers
Houtstraat 118
5046DM Tilburg
The Netherlands

By using our website, you consent to our collection, use, and sharing of your personal data as described in this Privacy Policy. If you do not agree with this policy, please do not use our website.