Shipping from outside of the EU? When dealing with customs: declare a value of € 10,- (irrespective of the value you insure) and specify it is a repair return of a scuba depth meter (Tariff code 95062900). We want to stress that you do not declare the replacement value of the goods as we will we not be able accept delivery of your shipment due to the costs involved.
Take note of the following: that all equipment received for repair, service, maintenance or inspection will need to be physically dissembled to properly assess the condition. At this time we will be able to confirm if in warranty/out of warranty on all units and calculate an estimated cost of repairs/next steps if out of warranty. If service or next steps are declined, your equipment will be returned to you, not in usable condition for safety reasons, incurring an evaluation and service fee of € 50,- to cover labor and shipping costs. Payment must be made prior to return shipment of your equipment. In cases where there may be a replacement unit issue, please note that this is effectively a trade-in and the original unit will not be returned in addition to the replacement.
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Snelle en vriendelijke service. Goed advies.
Martijn Heemels
26/03/2026I sent my Shearwater Peregrine in for servicing, and I was highly impressed with both the quality of the work and the efficiency. The entire turnaround time was just two weeks from sending it off to having it back in my hands. The maintenance was handled professionally, and my dive computer is working flawlessly again. Martijn was extremely polite and helpful throughout the process, taking the time to answer all my queries and making the whole experience frictionless. As a quick tip for anyone shipping off their dive computer, throwing an AirTag into the computer case is a really nice way to track your gear live and get some extra peace of mind while it is in transit. Highly recommend Martijn for anyone looking to get their equipment serviced right.
Gokul Srinivas
24/03/2026Excellent service. I sent in a Shearwater Perdix for servicing. It was completely overhauled in less than a day. The computer is as good as new. I am very pleased and can highly recommend Martijn and Danielle. Many thanks!
Michael Weber
24/02/2026Shearwater has the best customer service by far!
r313pp
20/02/2026 -
Sent in my Shearwater Swift transmitter which had developed a leak. They replaced the transmitter FOC and the entire process was transparent and smooth. As a professional diver and Tec diver Shearwater is an integral part of all my diving including Rec. The way they support their products even when they have a problem is great.
John Heugle
18/02/2026Very quick and responsive on Shearwater service!
Giovanni Soligo
10/02/2026Amazing service! Had a damaged pressure sensor, communication was amazing and shipping in no time! Thank you 😊😊
Andrew Cauchi
15/01/2026Had some issues with my Petrel 3,definitely out of warranty. I sent it in while the team was on holiday, and just a week later they sent it back with a brand-new OLED screen and even a screen protector… all for free! Huge thanks to Martijn and the whole Shearwater team, you guys absolutely rule!
loic dehaene
05/12/2025 -
Exclusive Ink
04/12/2025Perfect
Jeroen Schulte
14/11/2025Bonjour, mon ordinateur shearwater Peregrine a été réparé suite à l'usure de nombreuses plongées, entretien complet, service excellent, site Web superbement efficace, rapidité d'envoi, bravo pour le travail 😄
Olivier Platiau
11/11/2025Exzellenter Service. Der Ablauf ist gut verständlich erklärt und Antworten bekommt man auch sehr schnell. Ebenso wie der Service und der Rückversand. So sollte es sein! Vielen Dank und falls ich wieder ein Problem haben sollte, komme ich gerne wieder auf euch zurück! Cheers
.n0iz4!
29/10/2025