Je zei:

Toets dit juridisch: BOEKINGS- EN ANNULERINGSVOORWAARDEN Yes, je wilt bij ons een duikopleiding of workshop komen volgen! Fijn als je alsnog even onderstaande algemene voorwaarden goed leest. 1. Door het ondertekenen van het inschrijfformulier en/of het betalen van het inschrijfgeld verklaart de deelnemer zich akkoord met deze voorwaarden. 2. Door het voldoen van de aanbetaling van 50% van het lesgeld heb jij een cursusplek bemachtigd. Uiterlijk 2 weken voor aanvang van de opleiding dient ook het restbedrag betaald te zijn. Bij niet tijdige betaling heeft DC de Aalscholvers het recht je boeking te laten vervallen. 3. Inschrijving is pas definitief na ontvangst van de aanbetaling. Bij inschrijving en aanbetaling verbindt de deelnemer zich het volledige cursusbedrag tijdig te voldoen. 4. Deelname aan het programma geschiedt op basis van vrijwilligheid. Het staat deelnemers vrij om af te zien van het te volgen programma zonder recht op teruggave van cursusgeld. 5. Het afzien van deelname aan de cursus geeft geen recht op teruggave van het inschrijfgeld en ook geen recht op een vervangende les of activiteit. Als je binnen 14 dagen voorafgaand aan een opleiding annuleert, komt je volledige cursusbedrag te vervallen. 6. Bedrag volledig betaald betekent geen restitutie bij afmelding. 7. DC de Aalscholvers heeft het recht een cursus te annuleren indien daartoe gegronde redenen bestaan, waaronder onvoldoende deelnemers, ziekte van de instructeur of overmacht (zoals Covid/lockdown). In geval van annulering door DC de Aalscholvers heeft de deelnemer recht op terugbetaling van het reeds betaalde cursusgeld. De deelnemer heeft geen recht op enige andere compensatie of schadevergoeding. AANSPRAKELIJKHEID 1. DC de Aalscholvers zal zorg dragen voor een goed en ordentelijk verloop van de opleiding. Het programma en dus wat te verwachten, is bekend bij de deelnemer. 2. Deelname aan een cursus is geheel op eigen risico. DC de Aalscholvers is niet aansprakelijk voor letsel en/of schade van enigerlei aard als gevolg van het verblijf en/of de activiteiten van de deelnemer, noch voor verlies of beschadiging van eigendommen. 3. DC de Aalscholvers is niet aansprakelijk voor het oplopen van Covid-19 en daarbij behorende extra kosten en/of ziekte/letsel van de deelnemer. Bij het meedoen aan de opleiding is deelnemer zich goed bewust wat zijn eigen risico’s hierin zijn. 4. Klachten dienen schriftelijk en gemotiveerd kenbaar te worden gemaakt aan DC de Aalscholvers. De indiener van de klacht ontvangt binnen 14 dagen een reactie. MEDISCHE DISCLAIMERS 1. Bespreek lichamelijke en/of psychische klachten voorafgaand aan de opleiding altijd met een gekwalificeerd arts. 2. Meld voorafgaand aan de activiteit altijd aan de instructeur/coach/trainer als je een lichamelijke klacht hebt. 3. Forceer niets en neem lichamelijke klachten serieus. WIJZIGINGEN IN LESSCHEMA 1. DC de Aalscholvers heeft het recht wijzigingen aan te brengen in de programmering van een opleiding.

ChatGPT zei:

Hieronder vind je een juridische toetsing op hoofdlijnen, gebaseerd op het Nederlandse consumentenrecht (met name Boek 6 BW, regels over algemene voorwaarden en de “zwarte” en “grijze” lijst bij consumenten).

Ik ga uit van:

Jullie handelen als onderneming.
De deelnemer is meestal consument.
Het gaat om duikopleidingen/workshops (dienstverlening, geen pakketreis).

1. Boekings- en annuleringsvoorwaarden

✔️ Wat juridisch in beginsel klopt

Aanbetaling (50%) en betalingstermijn

Het vragen van een aanbetaling is toegestaan.
Het vervallen van een boeking bij niet-tijdige betaling is toegestaan, mits dit duidelijk vooraf is gecommuniceerd.

Annulering door de organisatie

Annulering bij onvoldoende deelnemers, ziekte instructeur of overmacht is toegestaan.
Terugbetaling van reeds betaald cursusgeld is juridisch correct.
Het uitsluiten van aanvullende schadevergoeding bij overmacht is in beginsel toegestaan (art. 6:75 BW).

⚠️ Juridisch risicovolle of waarschijnlijk ongeldige bepalingen

❗ 1. “Geen recht op teruggave van cursusgeld” bij vrijwillig afzien

“Het staat deelnemers vrij om af te zien van het te volgen programma zonder recht op teruggave van cursusgeld.”

Dit is problematisch.

Bij consumentenovereenkomsten mag je:

annulering toestaan,
maar je mag niet automatisch het volledige bedrag houden zonder redelijke onderbouwing.

Volgens art. 6:237 BW (grijze lijst) kan een bepaling onredelijk bezwarend zijn als:

de consument bij annulering het volledige bedrag verschuldigd blijft,
zonder dat dit in verhouding staat tot de werkelijk geleden schade.

Je moet werken met een redelijke annuleringsregeling (bijv. staffel).

❗ 2. “Binnen 14 dagen voorafgaand aan de opleiding vervalt volledig cursusbedrag”

Dit kan juridisch houdbaar zijn, maar alleen als het redelijk is.

Rechters toetsen:

Hebben jullie in die periode nog kans om plek te vullen?
Zijn er al vaste kosten gemaakt?
Is het maatwerk of standaardcursus?

Een staffel is juridisch sterker, bijvoorbeeld:

30 dagen: 10%
14–30 dagen: 50%
< 14 dagen: 100%

Zonder onderbouwing kan 100% als onredelijk bezwarend worden aangemerkt.

❗ 3. “Bedrag volledig betaald betekent geen restitutie”

Dit is juridisch te absoluut geformuleerd.

De wet staat niet toe dat je:

altijd en zonder uitzondering restitutie uitsluit.

Bijvoorbeeld:

Bij aantoonbare overmacht aan zijde deelnemer (ernstige ziekte, overlijden naaste) kan een rechter anders oordelen.
Bij wanprestatie van jullie zijde is uitsluiting ongeldig.

2. Aansprakelijkheid

Hier zit het grootste juridische risico.

❗ “Geheel op eigen risico” + “niet aansprakelijk voor letsel”

Dit is in consumentenrecht zeer kwetsbaar.

Volgens art. 6:236 BW (zwarte lijst) is ongeldig:

een beding dat aansprakelijkheid voor schade door opzet of grove schuld uitsluit.

Daarnaast:

Bij professionele sportbegeleiding geldt een zorgplicht.
Je kunt aansprakelijkheid voor gewone schade beperken,
maar niet volledig uitsluiten bij verwijtbaar handelen.

Een betere formulering zou zijn:

Geen aansprakelijkheid voor schade die voortvloeit uit normale risico’s van de sport,
behalve bij opzet of grove nalatigheid.

Dat maakt het juridisch veel sterker.

❗ Uitsluiting Covid-aansprakelijkheid

Volledige uitsluiting van aansprakelijkheid voor ziekte kan ongeldig zijn als:

jullie zelf veiligheidsregels niet naleven,
of onzorgvuldig handelen.

Je kunt niet vooraf alle aansprakelijkheid uitsluiten.

3. Medische disclaimers

Deze zijn inhoudelijk prima en juridisch verstandig.

Wel belangrijk:

Zorg dat deelnemers een medische verklaring invullen conform RSTC / GUE / PADI etc.
Alleen verwijzen naar “bespreek met arts” is onvoldoende als je beroepsmatig duikopleidingen geeft.

4. Wijzigingen in lesschema

“DC de Aalscholvers heeft het recht wijzigingen aan te brengen in de programmering.”

Dit is erg algemeen.

Volgens art. 6:237 sub c BW kan een eenzijdig wijzigingsbeding onredelijk zijn als:

het niet beperkt is tot redelijke wijzigingen,
of als het de kern van de prestatie raakt.

Veiliger is:

Alleen wijzigingen bij organisatorische noodzaak.
Geen wezenlijke wijziging van aard of niveau van de opleiding.
Indien essentieel gewijzigd: recht op kosteloze annulering.

Conclusie (kort en helder)

Juridisch sterk:

Aanbetaling
Betalingstermijnen
Annulering bij overmacht
Klachtenprocedure

Juridisch kwetsbaar:

Absolute “geen restitutie”-bepalingen
Volledige uitsluiting aansprakelijkheid
“Geheel op eigen risico”
Onbeperkt wijzigingsbeding

Aanbevolen verbeteringen (praktisch)

Werk met een redelijke annuleringsstaffel.
Beperk aansprakelijkheid in plaats van volledig uitsluiten.
Voeg toe: “behoudens opzet of grove nalatigheid”.
Specificeer wanneer schemawijzigingen zijn toegestaan.
Overweeg maximum aansprakelijkheidsbedrag (bijv. tot factuurbedrag).

Als je wilt, kan ik:

een juridisch sterk herschreven versie maken die beter standhoudt bij toetsing,
of een versie maken die specifiek is afgestemd op duikopleidingen (met verhoogde sport- en risicojurisprudentie in gedachten).

Hoe kan ik mijn annuleringsregeling zo formuleren dat deze juridisch sterk is én commercieel werkbaar blijft?

Wat is in Nederland de juridische grens bij aansprakelijkheid voor sport- en duikopleidingen?

Kan ik mijn aansprakelijkheid beperken tot het factuurbedrag van de cursus, en is dat juridisch houdbaar?

Je zei:

Herschrijf de voorwaarden zodat ze juridisch beter verdedigbaar zijn. Als achtergrond geldt dat gezien de niche-activiteit, het vooraf inplannen van staff, het huren van zwembad (en alles wat je verder kunt verzinnen) al veel kosten gemaakt worden die onvermijdbaar zijn.

ChatGPT zei:

Hieronder staat een juridisch steviger geformuleerde versie, afgestemd op een niche duikopleiding waarbij vooraf substantiële, niet-restitueerbare kosten worden gemaakt (zoals zwembadhuur, gasvullingen, instructeursplanning, administratie, reservering van opleidingsmateriaal en eventueel bootcharter).

De formulering is afgestemd op Nederlands consumentenrecht en vermijdt absolute uitsluitingen die waarschijnlijk als onredelijk bezwarend worden aangemerkt.

BOEKINGS- EN ANNULERINGSVOORWAARDEN

Duikcentrum De Aalscholvers

1. Totstandkoming overeenkomst

De overeenkomst komt tot stand door ondertekening van het inschrijfformulier en/of door betaling van de aanbetaling.
Met inschrijving verklaart de deelnemer kennis te hebben genomen van en akkoord te gaan met deze voorwaarden.
Inschrijving is definitief na ontvangst van de aanbetaling van 50% van het cursusbedrag.
Het resterende cursusbedrag dient uiterlijk 14 dagen vóór aanvang van de opleiding te zijn voldaan.
Indien betaling niet tijdig plaatsvindt, behoudt Duikcentrum De Aalscholvers zich het recht voor de inschrijving te annuleren. De reeds gemaakte kosten kunnen in dat geval in rekening worden gebracht.

2. Annulering door deelnemer

Annulering dient schriftelijk (per e-mail) te geschieden.
Bij annulering is de deelnemer een vergoeding verschuldigd ter dekking van reeds gemaakte kosten, gereserveerde capaciteit en gederfde inkomsten, als volgt:
- Tot 30 dagen vóór aanvang: 25% van het cursusbedrag
- 30 tot 14 dagen vóór aanvang: 50% van het cursusbedrag
- Binnen 14 dagen vóór aanvang: 100% van het cursusbedrag
Indien de werkelijke aantoonbare kosten hoger zijn dan bovengenoemde percentages, kan Duikcentrum De Aalscholvers deze kosten onderbouwd in rekening brengen.
Indien de vrijgekomen plaats tijdig door een andere deelnemer wordt ingevuld, worden uitsluitend de daadwerkelijk gemaakte administratieve kosten in rekening gebracht.
Het niet verschijnen bij aanvang van de opleiding wordt beschouwd als annulering binnen 14 dagen.

Toelichting juridische basis:
Bij gespecialiseerde duikopleidingen worden vooraf vaste kosten gemaakt, waaronder zwembadhuur, gasvullingen, instructeursinzet, lesmateriaal, reserveringen van opleidingsfaciliteiten en logistieke voorbereiding. Deze kosten zijn veelal niet annuleerbaar en worden specifiek gemaakt voor de geplande cursusdatum.

3. Tussentijdse beëindiging of voortijdige beëindiging

Indien de deelnemer besluit de opleiding voortijdig te beëindigen, bestaat geen recht op restitutie van het cursusgeld.
In geval van aantoonbare medische redenen kan in overleg worden gekeken naar verplaatsing naar een andere cursusdatum. Dit betreft een coulanceregeling en schept geen recht.

4. Annulering of wijziging door Duikcentrum De Aalscholvers

Duikcentrum De Aalscholvers heeft het recht een opleiding te annuleren indien sprake is van:
- onvoldoende deelnemers;
- ziekte of uitval van instructeur(s);
- onvoorziene omstandigheden of overmacht (zoals extreme weersomstandigheden, overheidsmaatregelen of sluiting van faciliteiten).
In geval van annulering door Duikcentrum De Aalscholvers wordt het reeds betaalde cursusgeld volledig gerestitueerd.
De deelnemer heeft in dat geval geen recht op aanvullende schadevergoeding, tenzij sprake is van opzet of bewuste roekeloosheid aan de zijde van Duikcentrum De Aalscholvers.
Duikcentrum De Aalscholvers is gerechtigd het lesprogramma of de planning te wijzigen indien dit noodzakelijk is voor een ordelijk en veilig verloop van de opleiding, mits de aard en het niveau van de opleiding wezenlijk ongewijzigd blijven.

AANSPRAKELIJKHEID

1. Algemene bepaling

Duikcentrum De Aalscholvers zal de opleiding uitvoeren met inachtneming van de zorgvuldigheid die van een professioneel opleidingsinstituut mag worden verwacht.
Deelname aan duikactiviteiten brengt inherente risico’s met zich mee. De deelnemer verklaart zich bewust te zijn van deze risico’s.

2. Beperking van aansprakelijkheid

Duikcentrum De Aalscholvers is aansprakelijk voor schade die het gevolg is van een toerekenbare tekortkoming in de nakoming van de overeenkomst.
De aansprakelijkheid voor indirecte schade, waaronder gevolgschade, gederfde winst en reis- en verblijfskosten, is uitgesloten.
Iedere aansprakelijkheid is beperkt tot maximaal het door de deelnemer betaalde cursusbedrag, tenzij sprake is van:
- opzet of bewuste roekeloosheid;
- aansprakelijkheid die op grond van dwingend recht niet mag worden beperkt.
De aansprakelijkheidsbeperking geldt niet voor schade die het gevolg is van overlijden of lichamelijk letsel indien en voor zover deze het gevolg is van een toerekenbare tekortkoming van Duikcentrum De Aalscholvers.

MEDISCHE VERKLARING EN GEZONDHEID

De deelnemer is verplicht voorafgaand aan de opleiding een geldige medische duikverklaring te overleggen indien dit vereist is volgens de geldende opleidingsnormen.
De deelnemer dient relevante medische of psychische omstandigheden voorafgaand aan de opleiding te melden.
De deelnemer blijft te allen tijde verantwoordelijk voor zijn of haar eigen fysieke en mentale geschiktheid voor deelname.
Duikcentrum De Aalscholvers behoudt zich het recht voor deelname te weigeren indien dit uit veiligheidsoverwegingen noodzakelijk wordt geacht.

KLACHTEN

Klachten dienen schriftelijk en gemotiveerd te worden ingediend binnen 14 dagen na het ontstaan van de klacht.
Binnen 14 dagen na ontvangst wordt inhoudelijk gereageerd.

SLOTBEPALINGEN

Op deze overeenkomst is Nederlands recht van toepassing.
Geschillen worden voorgelegd aan de bevoegde rechter in het arrondissement waar Duikcentrum De Aalscholvers is gevestigd, tenzij dwingendrechtelijke bepalingen anders voorschrijven.

Waarom deze versie juridisch sterker is

Geen absolute “geen restitutie onder geen beding”-bepalingen.
Annuleringsstaffel met onderbouwing vaste kosten.
Aansprakelijkheid niet volledig uitgesloten, maar redelijk beperkt.
Uitzondering voor opzet/bewuste roekeloosheid opgenomen.
Geen strijd met zwarte lijst (art. 6:236 BW).
Grijze lijst (art. 6:237 BW) zoveel mogelijk ondervangen.

Als je wilt, kan ik nog een versie maken die nóg steviger is vanuit risicoperspectief (meer “instructeursbescherming”), of juist commerciëler en klantvriendelijker geformuleerd — afhankelijk van hoe je je positionering ziet.

Hoe kan ik in mijn voorwaarden explicieter vastleggen dat zwembadhuur en instructeursinzet niet annuleerbaar zijn?

Is het juridisch verstandig om deelnemers een aparte risicoverklaring te laten ondertekenen naast deze voorwaarden?

Kan ik in mijn voorwaarden opnemen dat deelnemers verplicht een annuleringsverzekering afsluiten?

Je zei:

Do the same for my AskTheExpert warranty page. I need to stick to the original because it’s SRI’s text, but I want you to add legal paragraphs that reflect the situation in the EU, for instance that there may be other warranties implied or otherwise but that the customer needs to turn to their seller to benefit from those added warranties.

ChatGPT zei:

Below is a legally reinforced add-on section you can append to your existing AskTheExpert Warranty page (SRI text remains unchanged).

This text is designed to:

Preserve SRI’s original wording.
Avoid contradicting it.
Align with EU consumer protection law (Directive (EU) 2019/771 on sale of goods).
Clarify the relationship between manufacturer warranty and statutory seller liability.
Protect you as service partner without assuming unintended obligations.

You can place this section under a heading like:

ADDITIONAL NOTICE FOR CUSTOMERS IN THE EUROPEAN UNION (EU)

The following provisions apply exclusively to customers located within the European Union and are intended to clarify the relationship between the manufacturer’s limited warranty and statutory consumer rights under EU law.

1. Manufacturer’s Warranty vs. Statutory Legal Guarantee

The AskTheExpert warranty provided by Shearwater Research Inc. (“SRI”) is a voluntary commercial manufacturer’s warranty.

Under EU law, consumers may also benefit from a statutory legal guarantee (conformity guarantee) against the seller of the product. This statutory guarantee:

Is provided by the retailer or seller from whom the product was purchased;
Exists independently from any manufacturer’s warranty;
Cannot be limited or excluded by a commercial warranty.

The statutory legal guarantee typically covers lack of conformity existing at the time of delivery and may apply for a minimum period prescribed by national law (in most EU Member States, two years from delivery).

Any rights granted under the SRI AskTheExpert warranty are in addition to, and do not replace, statutory consumer rights.

2. Responsibility of the Seller Under EU Law

Under EU consumer protection law, the seller of the product is legally responsible for ensuring that the product conforms to the contract of sale.

If a product develops a defect that may qualify as a lack of conformity under applicable national consumer law, the consumer must direct their claim to the seller from whom the product was purchased in order to exercise their statutory rights.

Neither SRI nor an authorized service partner acts as the legal seller unless explicitly stated in the original sales contract.

3. Scope of the AskTheExpert Warranty in the EU

The AskTheExpert warranty is limited to the terms, duration, exclusions, and remedies described in the original SRI warranty text.

Nothing in the AskTheExpert warranty shall:

Limit mandatory consumer rights under applicable EU or national law;
Exclude liability where such exclusion is not permitted by law;
Affect the consumer’s right to seek remedies from the original seller under statutory provisions.

Where a claim falls outside the scope of the manufacturer’s warranty but may qualify under statutory conformity law, the consumer must contact the original seller.

4. Authorized Service Centers in the EU

Authorized service centers operating within the European Union perform warranty services on behalf of SRI in accordance with the manufacturer’s warranty terms.

Unless the service center is also the original seller, it does not assume the seller’s statutory obligations under EU consumer law.

Service centers may request proof of purchase and information regarding the original seller to determine whether a claim falls under:

The manufacturer’s warranty; or
The statutory legal guarantee provided by the seller.

5. No Limitation of Mandatory Rights

If any provision of the AskTheExpert warranty is interpreted as limiting rights that are mandatory under applicable EU consumer law, such provision shall be deemed modified only to the extent necessary to comply with applicable law.

Why this structure works legally

This structure:

Does not modify SRI’s warranty language.
Clearly separates commercial warranty from statutory guarantee.
Avoids you unintentionally becoming the “seller of record.”
Avoids unlawful limitation of mandatory EU rights.
Prevents customers from bypassing retailers when statutory seller liability applies.

If you’d like, I can also draft:

A version specifically tailored to the Netherlands (with explicit reference to “non-conformiteit” under Article 7:17 BW),
Or a version that further shields you in cases where you are both seller and service center.

If I am both the seller and the EU service center, how should the warranty text be structured differently?

Can I require EU customers to first contact the original seller before submitting a warranty claim to us?

How does the EU reversal of burden of proof (first 12 months) affect manufacturer warranty claims?

Je zei:

About WordPress Ask the Expert: Shearwater Service Cente… Live Customize 00 Comments in moderation New Edit Page Edit with Elementor Notes Howdy, martijn-sscl Search Skip to content Ask the Expert: Shearwater Service Center Repair & servicing of Shearwater and many more brands of dive computers! Book Device Job Status SRI Warranty policy Contact Shop My account 2 PERDIX 2 – Titanium Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective. Shearwater will, at its sole discretion, repair or replace defective products covered under warranty. Unauthorized repairs, accidental damage, or negligence are not covered by the warranty. The warranty covers included accessories such as chargers and straps. Do I need to register my computer for warranty? No. The warranty is linked to the computer’s unique serial number. Who do I contact if my computer needs a repair? You can contact us directly at netherlandsservice@shearwater.com. You may also contact Shearwater directly. Please do not return any products without first obtaining an RMA. How much will my out-of-warranty repair cost? A computer that comes in for an out of warranty repair will need to be disassembled to properly test the components to determine the failure. Once the failure has been determined, we will be able to accurately calculate an estimate for the necessary repairs. Please note that to prevent usage of potentially non-functioning computers, if you decline the repairs, and wish to have the computer returned to you, it will be returned disassembled and you will be charged a minimal fee for our time and shipping costs. How long will the repair take? Shearwater and its authorized service centers aim to finish warranty repairs and authorized out of warranty repairs within 5 working days of receipt. Delays in repair time may result due to holidays, parts delays, and/or the requirement for the computer to be repaired at a different location. Please contact the relevant service center for a more accurate timeframe. What is Shearwater’s service shipping policy? You are responsible for the cost of sending in the computer for repair. As a reminder, do not send your computer to any repair center until you have obtained an RMA from us or Shearwater. For in-warranty repairs, the computer will be shipped back at no charge. For out of warranty repairs, the return shipping charge is included within the repair estimate. If you have an out of warranty repair that you choose to decline, you may ask to have the service center destroy it or ship it back at your cost. How often should I have my computer serviced? Shearwater recommends a general service of your dive computer every 2 years by an authorized service center. Does the warranty cover the rechargeable battery in my Teric/Peregrine? It is important to follow the directions for charging/storage in the computer’s manual to ensure peak battery performance. If the battery is not meeting performance specifications within the 2-year warranty period, it will be repaired free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery. Battery Leaks Damage caused by battery leaks in dive computers that use a user changeable battery is not covered under warranty. Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the chance of battery leaks. Leaving AA batteries (especially alkaline batteries) in devices for extended periods of time significantly increases the chance of damage from a battery leak. DEMO & PRO Computers Please note that the warranty with our Demo & Pro model computers are only available to the original purchaser. For demo models, this means the authorized demo center that purchased the computer. For Pro models, this extends to the original instructor/dive professional that was confirmed at time of purchase. This warranty is absolutely non-transferrable as these models are not intended for resale. Repairs/service can be performed on Demo and Pro models, but if you are not the original owner, there will be a cost for the service. These guidelines apply to standard Shearwater products only and any governmental products, including military, commercial, and public safety, may be subject to their own warranty conditions – please consult your representative for further information. Hello! I’m Martijn, experienced diving instructor, cave & technical diver and dedicated scuba service technician with over 30 years of hands-on experience in the diving industry. My journey in this field has been driven by a passion for diving and a commitment to ensuring the safety and enjoyment of every diver I work with. Throughout my career, I’ve specialized in the maintenance and repair of a wide range of scuba equipment. From routine checks to complex repairs, I bring meticulous attention to detail and a deep understanding of diving gear to every task. My goal is to ensure that your equipment performs flawlessly, so you can focus on exploring the underwater world with confidence. I invite you to learn more about my services and expertise by visiting my other website. Additionally, you can stay updated with my latest work and diving tips by following me on social media. Shipping address: Ask the Expert Scheepswerflaan 36 4941GZ Raamsdonksveer The Netherlands Ask the Expert is part of: DC de Aalscholvers Houtstraat 118 5046DM Tilburg The Netherlands © 2024 DC de Aalscholvers. With over 35 years of experience, DC de Aalscholvers is your trusted partner for all diving needs. We are proud to be Shearwater’s factory authorized service center, ensuring superior product support and a seamless online purchasing experience. Visit us at www.aalscholvers.nl for more information. Translate »

ChatGPT zei:

Below is a legally compliant EU addendum you can place directly below the existing SRI warranty text on your page.

It does not change SRI’s wording.
It clarifies the legal position within the European Union and protects you as service center.

You can insert it under a heading such as:

Additional Legal Notice for Customers in the European Union

The following provisions apply to customers located within the European Union (EU) and are intended to clarify the relationship between Shearwater’s commercial warranty and statutory consumer rights under EU law.

1. Manufacturer’s Warranty and Statutory Legal Guarantee

The Shearwater 2-year warranty described above is a voluntary commercial manufacturer’s warranty provided by Shearwater Research Inc. (“SRI”).

Under EU law, consumers may also benefit from a statutory legal guarantee (conformity guarantee) against the seller from whom the product was purchased. This statutory guarantee:

Is provided by the retailer or seller, not by the manufacturer;
Exists independently of the manufacturer’s warranty;
Cannot be limited or excluded by a commercial warranty.

In most EU Member States, the statutory conformity period is at least two years from delivery, subject to applicable national law.

The Shearwater manufacturer’s warranty applies in addition to, and does not replace, any mandatory statutory rights.

2. Responsibility of the Seller Under EU Consumer Law

Under Directive (EU) 2019/771 and corresponding national legislation, the seller is legally responsible for delivering goods that conform to the contract of sale.

If a defect constitutes a lack of conformity under applicable national consumer law, the consumer must contact the original seller in order to exercise their statutory rights (such as repair, replacement, price reduction, or termination of the contract).

Unless Ask the Expert or DC de Aalscholvers was the original seller of the product, it does not assume the statutory obligations of the seller.

3. Scope of the Shearwater Manufacturer Warranty

Warranty service performed by Ask the Expert as an authorized Shearwater service center is carried out strictly in accordance with Shearwater’s manufacturer warranty terms.

Nothing in the Shearwater warranty:

Limits rights that cannot legally be limited under EU consumer law;
Excludes liability where exclusion is prohibited by mandatory law;
Transfers the seller’s statutory obligations to an authorized service center.

Where a claim falls outside the scope of the manufacturer’s warranty but may fall under statutory seller liability, the consumer must address the claim to the original seller.

4. Burden of Proof Under EU Law

Under EU consumer legislation, a defect that appears within the legally defined initial period after delivery (as determined by national law) may be presumed to have existed at the time of delivery unless proven otherwise.

This presumption applies exclusively in relation to claims against the seller under statutory conformity rules and does not modify the conditions of the voluntary manufacturer’s warranty.

5. Demo & Pro Units Within the EU

The limitation of warranty transferability for Demo & Pro units applies strictly to the manufacturer’s commercial warranty.

If such a unit was sold to a consumer within the EU, statutory consumer rights against the seller may still apply in accordance with national law, irrespective of the manufacturer’s transfer restrictions.

6. No Limitation of Mandatory Consumer Rights

If any provision of the Shearwater warranty is interpreted as limiting mandatory consumer rights under applicable EU or national legislation, such provision shall be applied only to the extent permitted by law.

Why This Protects You

This addendum:

Prevents customers from bypassing their retailer for statutory claims.
Clarifies that you act as authorized service center, not automatically as seller.
Avoids unlawful limitation of EU consumer rights.
Keeps SRI’s text intact.
Reduces risk of being treated as de facto seller in cross-border cases.

If you’d like, I can also draft:

A Netherlands-specific version referencing Article 7:17 BW (non-conformity),
A version tailored for when you are both seller and service center,
Or a short, more consumer-friendly version that keeps legal protection but reads less formal.

If I sell the unit myself and also handle warranty service, how should this EU addendum be adapted?

How can I structure my website so customers clearly understand the difference between seller liability and manufacturer warranty?

Does being the official European service center increase my legal exposure compared to a normal retailer?

Je zei:

Create the complete text so I can copy it onto my website

ChatGPT zei:

Below is your complete, copy-ready warranty page text, including:

The original SRI wording (unchanged in substance)
A fully integrated EU legal addendum
Structured formatting for WordPress
Clear legal separation between manufacturer warranty and statutory seller rights

You can paste this directly into your website.

SRI Warranty Policy

Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective.

Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.

Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.

The warranty covers included accessories such as chargers and straps.

Do I need to register my computer for warranty?

No. The warranty is linked to the computer’s unique serial number.

Who do I contact if my computer needs a repair?

You can contact us directly at netherlandsservice@shearwater.com. You may also contact Shearwater directly.

Please do not return any products without first obtaining an RMA.

How much will my out-of-warranty repair cost?

A computer that comes in for an out-of-warranty repair will need to be disassembled to properly test the components to determine the failure. Once the failure has been determined, we will be able to accurately calculate an estimate for the necessary repairs.

To prevent the continued use of potentially non-functioning computers, if you decline the repair and request the return of the unit, the computer will be returned disassembled. A minimal diagnostic and handling fee, as well as shipping costs, will be charged.

How long will the repair take?

Shearwater and its authorized service centers aim to complete warranty repairs and authorized out-of-warranty repairs within 5 working days of receipt.

Repair times may be extended due to holidays, parts availability, shipping delays, or if the computer must be forwarded to another authorized location.

Please contact the relevant service center for a more accurate timeframe.

What is Shearwater’s service shipping policy?

You are responsible for the cost of sending the computer to the repair center.

Do not send your computer to any repair center until you have obtained an RMA from us or Shearwater.

For in-warranty repairs, the repaired or replacement unit will be shipped back at no charge.

For out-of-warranty repairs, return shipping costs are included in the repair estimate.

If you decline an out-of-warranty repair, you may request that the unit be destroyed or returned at your expense.

How often should I have my computer serviced?

Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.

Does the warranty cover the rechargeable battery in my Teric/Peregrine?

It is important to follow the charging and storage instructions in the computer’s manual to ensure optimal battery performance.

If the battery does not meet performance specifications within the 2-year warranty period, it will be repaired free of charge.

Battery lifespan may vary due to operating conditions, including high environmental temperatures or repeated full discharges.

Battery Leaks

Damage caused by battery leaks in dive computers that use a user-changeable battery is not covered under warranty.

Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the risk of battery leakage.

Leaving AA batteries (especially alkaline batteries) in devices for extended periods significantly increases the risk of leakage damage.

DEMO & PRO Computers

The warranty for Demo and Pro model computers is available only to the original purchaser.

For Demo models, this means the authorized demo center that purchased the computer.
For Pro models, this applies to the original instructor or dive professional confirmed at the time of purchase.

This warranty is non-transferable, as these models are not intended for resale.

Repairs and servicing can be performed on Demo and Pro models. If you are not the original owner, service charges will apply.

These guidelines apply to standard Shearwater products only. Governmental, military, commercial, or public safety products may be subject to separate warranty conditions.

Additional Legal Notice for Customers in the European Union

The following provisions apply exclusively to customers located within the European Union (EU).

Manufacturer’s Warranty and Statutory Legal Guarantee

The 2-year Shearwater warranty described above is a voluntary commercial manufacturer’s warranty provided by Shearwater Research Inc.

Under EU law, consumers may also benefit from a statutory legal guarantee (conformity guarantee) against the seller from whom the product was purchased.

This statutory guarantee:

Is provided by the retailer or seller, not by the manufacturer;
Exists independently of the manufacturer’s warranty;
Cannot be limited or excluded by a commercial warranty.

In most EU Member States, the statutory conformity period is at least two years from delivery, subject to national law.

The Shearwater manufacturer’s warranty applies in addition to, and does not replace, any mandatory statutory consumer rights.

Responsibility of the Seller

Under EU consumer legislation (including Directive (EU) 2019/771 and corresponding national laws), the seller is legally responsible for delivering goods that conform to the contract of sale.

If a product develops a defect that may qualify as a lack of conformity under applicable law, the consumer must contact the original seller in order to exercise their statutory rights (such as repair, replacement, price reduction, or contract termination).

Unless Ask the Expert or DC de Aalscholvers was the original seller of the product, it does not assume the statutory obligations of the seller.

Role of the Authorized Service Center

Ask the Expert operates as an authorized Shearwater service center.

Warranty services performed are carried out strictly in accordance with Shearwater’s manufacturer warranty terms.

An authorized service center does not assume seller liability unless it acted as the seller in the original sales transaction.

Proof of purchase may be required to determine whether a claim falls under:

The manufacturer’s commercial warranty; or
The statutory legal guarantee provided by the seller.

Burden of Proof Under EU Law

Under EU consumer law, a defect that appears within the legally defined initial period after delivery may be presumed to have existed at the time of delivery, unless proven otherwise.

This presumption applies to claims against the seller under statutory conformity rules and does not alter the conditions of the manufacturer’s voluntary warranty.

No Limitation of Mandatory Rights

Nothing in this warranty policy limits or excludes consumer rights that cannot be limited or excluded under applicable EU or national law.

If any provision is found to conflict with mandatory consumer protection legislation, it shall be applied only to the extent permitted by law.

Contact & Service Address

Ask the Expert
Scheepswerflaan 36
4941 GZ Raamsdonksveer
The Netherlands

Ask the Expert is part of:
DC de Aalscholvers
Houtstraat 118
5046 DM Tilburg
The Netherlands

With over 35 years of experience, DC de Aalscholvers is Shearwater’s factory-authorized service center, providing professional product support throughout Europe.

If you want, I can now:

Add a Netherlands-specific legal clarification (Article 7:17 BW – non-conformity),
Add language to reduce cross-border EU dispute risk,
Or tighten the text further from a liability-defense perspective.

If I sell a unit myself, how should this page change legally?

Can customers legally bypass the seller and claim directly against the manufacturer in the EU?

Does being the European service center increase my legal exposure compared to a normal retailer?

Je zei:

Keep what you have now, but add that in case AskTheExpert provides a “discounted purchase” replacement computer in case we can no longer repair, the 2 year factory warranty applies, or the original conformity warranty, whichever is longer. Also in a separate comment let me know if this is legal.

ChatGPT zei:

Below is your additional section to insert into the existing text (keep everything as previously drafted and add this under the EU section, for example after “No Limitation of Mandatory Rights”).

You can copy this directly into your page:

Discounted Replacement Units (Beyond Repair Cases)

In situations where a device is determined to be beyond economical or technical repair, Ask the Expert may, at its discretion, offer the customer the option to purchase a replacement unit at a reduced price (“discounted replacement”).

Such discounted replacements constitute a new sales transaction.

For replacement units supplied in this manner:

The standard 2-year Shearwater manufacturer’s warranty applies from the date of delivery of the replacement unit; and
Any applicable statutory conformity rights under EU or national law apply to the replacement unit from its date of delivery.

If the remaining statutory conformity period relating to the original product is longer than the 2-year manufacturer’s warranty period for the replacement unit, the longer applicable period shall apply in accordance with mandatory law.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded or restricted.

Separate Comment – Is This Legal?

Yes — this structure is legally sound provided one key condition is met:

If you are selling the discounted replacement unit yourself, EU law treats it as a new sales contract. That means:

A new statutory conformity period starts from delivery of the replacement unit.
You cannot shorten that statutory period.
Offering the 2-year factory warranty is fine because it runs in parallel to statutory rights.

The important nuance:

If the original product was still within its conformity period and you provide a replacement as a remedy under statutory law (not as a separate discounted sale), then the legal situation may differ under national law. Some jurisdictions treat a statutory replacement as continuing the original contract rather than creating a fully new one.

Your wording avoids that risk because you clearly define it as:

a new sales transaction

That makes it legally clean.

This clause also protects you commercially because:

It prevents arguments that the replacement should inherit unlimited past warranty time.
It avoids accidentally extending obligations beyond what EU law requires.
It aligns the commercial warranty and statutory regime properly.

If you want, I can also draft a version that is even more protective in cross-border EU disputes.

If the replacement is provided as a goodwill gesture instead of a sale, does a new conformity period still start?

Can I legally limit discounted replacements to customers within the EU only?

What happens if the replacement unit itself later develops the same defect?

Je zei:

Can I phrase it in such a way that we, as service center, are not held to the statutory warranty period for the replacement and instead only the 2 year factory warranty?

ChatGPT zei:

Short answer:

No — not if you are the seller of the replacement unit to an EU consumer.

Under EU law (Directive (EU) 2019/771), statutory conformity rights are mandatory. If you sell a replacement device to a consumer, you automatically assume seller obligations. Those rights cannot be excluded, shortened, or contractually limited to only the 2-year factory warranty.

If you attempted to state that “only the 2-year factory warranty applies,” that clause would simply be unenforceable in the EU.

Why You Cannot Exclude Statutory Warranty

If you sell the discounted replacement:

A new sales contract is formed.
You become the seller under EU law.
The buyer receives statutory conformity protection from you.
That protection cannot be waived in advance.
Any clause excluding it would be void.

Even if you label it “service replacement” or “discounted warranty swap,” courts look at substance, not wording.

What You Can Do Legally

You have three legally safe structural options:

Option 1 — Sell It Yourself (Statutory Warranty Applies)

If you sell the replacement:

Statutory conformity applies (mandatory).
Factory warranty runs in parallel.
This is legally clean but increases your exposure.

You cannot avoid this.

Option 2 — Shearwater Sells the Replacement Directly (Recommended for Risk Control)

If the replacement unit is invoiced and sold by Shearwater (or another EU retailer), and you merely:

Facilitate logistics, or
Perform the swap as service center

then:

You are not the seller.
Statutory warranty lies with the actual seller.
You remain service center only.
Only factory warranty applies via manufacturer.

This is the cleanest legal structure if your goal is to avoid seller liability.

Option 3 — Act as Commission Agent (Intermediary Structure)

You can structure it contractually as:

Replacement is supplied by Shearwater.
You collect payment on behalf of Shearwater.
Invoice is issued by Shearwater.
Title passes from Shearwater to customer.

Then you are not the seller.

This requires internal alignment with Shearwater.

What You Cannot Safely Do

You cannot:

Sell the device yourself,
Issue the invoice yourself,
Take payment in your own name,

and then say:

Only the 2-year factory warranty applies.

That clause would be void for EU consumers.

Legally Safer Wording If You Sell It Yourself

If you decide to accept statutory exposure but want clarity and protection, this is the safest phrasing:

Replacement Units

Where a replacement unit is supplied by Ask the Expert as a new sales transaction, statutory conformity rights under applicable national law apply to that transaction. These statutory rights exist independently from and in addition to the 2-year Shearwater manufacturer’s warranty.

Nothing in this policy limits mandatory consumer rights.

This does not increase your exposure — it simply avoids writing something unenforceable.

Strategic Recommendation (Risk Perspective)

If minimizing legal exposure is your goal as service center:

Do not sell discounted replacements in your own name.
Let Shearwater invoice the unit.
You handle logistics only.

That keeps your legal role aligned with “authorized service center” instead of “retailer.”

If you want, I can now:

Draft a legally tight structure where Shearwater remains seller of discounted replacements,
Or design a hybrid model that protects you while keeping the transaction smooth for customers.

If Shearwater invoices the replacement directly but I handle payment, does that still make me the seller legally?

Would selling through my separate dive shop entity increase or reduce my exposure?

How do courts determine who the legal seller is in cross-border EU transactions?

Je zei:

Phrase it as Option 2 and amend it to the document.

ChatGPT zei:

Below is the final additional section rewritten according to Option 2 (Shearwater remains the seller of the replacement unit).

Insert this section into your existing page under the EU section (for example after “No Limitation of Mandatory Rights”).

This wording ensures:

You remain service center only
Shearwater (or designated entity) is the seller
Statutory conformity liability does not shift to Ask the Expert
The 2-year factory warranty applies
EU consumer law remains respected

Discounted Replacement Units (Beyond Repair Cases)

In situations where a device is determined to be beyond economical or technical repair, Ask the Expert may, in coordination with Shearwater Research Inc., facilitate the option for the customer to obtain a replacement unit at a reduced price (“discounted replacement”).

Any such discounted replacement unit is supplied and sold directly by Shearwater Research Inc. or its designated sales entity. Ask the Expert acts solely as an authorized service center and logistical intermediary in this process.

The sales contract for the replacement unit is concluded directly between the customer and Shearwater (or its designated sales entity), and Shearwater (or the designated entity) remains the legal seller of the replacement product.

For replacement units supplied in this manner:

The standard 2-year Shearwater manufacturer’s warranty applies from the date of delivery of the replacement unit; and
Any statutory conformity rights under applicable EU or national law apply exclusively in relation to the legal seller of the replacement unit.

Ask the Expert does not assume seller obligations for discounted replacement units unless it is expressly identified as the seller in the corresponding sales documentation.

Nothing in this section limits mandatory consumer rights under applicable law.

This keeps your legal exposure aligned with your role as **authorized service center only

Je zei:

No I want the whole document, with this added.

ChatGPT zei:

Below is your complete, consolidated, copy-ready warranty page, including:

Original SRI warranty text (unchanged in substance)
EU legal clarification
Discounted replacement structure under Option 2 (Shearwater as seller)
Proper legal separation of roles

You can paste this directly into WordPress.

SRI Warranty Policy

Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.

Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.

The warranty covers included accessories such as chargers and straps.

Do I need to register my computer for warranty?

No. The warranty is linked to the computer’s unique serial number.

Who do I contact if my computer needs a repair?

You can contact us directly at netherlandsservice@shearwater.com. You may also contact Shearwater directly.

Please do not return any products without first obtaining an RMA.

How much will my out-of-warranty repair cost?

How long will the repair take?

Shearwater and its authorized service centers aim to complete warranty repairs and authorized out-of-warranty repairs within 5 working days of receipt.

Repair times may be extended due to holidays, parts availability, shipping delays, or if the computer must be forwarded to another authorized location.

Please contact the relevant service center for a more accurate timeframe.

What is Shearwater’s service shipping policy?

You are responsible for the cost of sending the computer to the repair center.

Do not send your computer to any repair center until you have obtained an RMA from us or Shearwater.

For in-warranty repairs, the repaired or replacement unit will be shipped back at no charge.

For out-of-warranty repairs, return shipping costs are included in the repair estimate.

If you decline an out-of-warranty repair, you may request that the unit be destroyed or returned at your expense.

How often should I have my computer serviced?

Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.

Does the warranty cover the rechargeable battery in my Teric/Peregrine?

It is important to follow the charging and storage instructions in the computer’s manual to ensure optimal battery performance.

If the battery does not meet performance specifications within the 2-year warranty period, it will be repaired free of charge.

Battery lifespan may vary due to operating conditions, including high environmental temperatures or repeated full discharges.

Battery Leaks

Damage caused by battery leaks in dive computers that use a user-changeable battery is not covered under warranty.

Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the risk of battery leakage.

Leaving AA batteries (especially alkaline batteries) in devices for extended periods significantly increases the risk of leakage damage.

DEMO & PRO Computers

The warranty for Demo and Pro model computers is available only to the original purchaser.

For Demo models, this means the authorized demo center that purchased the computer.
For Pro models, this applies to the original instructor or dive professional confirmed at the time of purchase.

This warranty is non-transferable, as these models are not intended for resale.

Repairs and servicing can be performed on Demo and Pro models. If you are not the original owner, service charges will apply.

These guidelines apply to standard Shearwater products only. Governmental, military, commercial, or public safety products may be subject to separate warranty conditions.

Additional Legal Notice for Customers in the European Union

The following provisions apply exclusively to customers located within the European Union (EU).

Manufacturer’s Warranty and Statutory Legal Guarantee

The 2-year Shearwater warranty described above is a voluntary commercial manufacturer’s warranty provided by Shearwater Research Inc.

Under EU law, consumers may also benefit from a statutory legal guarantee (conformity guarantee) against the seller from whom the product was purchased.

This statutory guarantee:

Is provided by the retailer or seller, not by the manufacturer;
Exists independently of the manufacturer’s warranty;
Cannot be limited or excluded by a commercial warranty.

In most EU Member States, the statutory conformity period is at least two years from delivery, subject to national law.

The Shearwater manufacturer’s warranty applies in addition to, and does not replace, any mandatory statutory consumer rights.

Responsibility of the Seller

Under EU consumer legislation (including Directive (EU) 2019/771 and corresponding national laws), the seller is legally responsible for delivering goods that conform to the contract of sale.

Unless Ask the Expert or DC de Aalscholvers was the original seller of the product, it does not assume the statutory obligations of the seller.

Role of the Authorized Service Center

Ask the Expert operates as an authorized Shearwater service center.

Warranty services performed are carried out strictly in accordance with Shearwater’s manufacturer warranty terms.

An authorized service center does not assume seller liability unless it acted as the seller in the original sales transaction.

Proof of purchase may be required to determine whether a claim falls under:

The manufacturer’s commercial warranty; or
The statutory legal guarantee provided by the seller.

Discounted Replacement Units (Beyond Repair Cases)

For replacement units supplied in this manner:

The standard 2-year Shearwater manufacturer’s warranty applies from the date of delivery of the replacement unit; and
Any statutory conformity rights under applicable EU or national law apply exclusively in relation to the legal seller of the replacement unit.

Ask the Expert does not assume seller obligations for discounted replacement units unless it is expressly identified as the seller in the corresponding sales documentation.

Burden of Proof Under EU Law

Under EU consumer law, a defect that appears within the legally defined initial period after delivery may be presumed to have existed at the time of delivery, unless proven otherwise.

This presumption applies to claims against the seller under statutory conformity rules and does not alter the conditions of the manufacturer’s voluntary warranty.

No Limitation of Mandatory Rights

Nothing in this warranty policy limits or excludes consumer rights that cannot be limited or excluded under applicable EU or national law.

If any provision is found to conflict with mandatory consumer protection legislation, it shall be applied only to the extent permitted by law.

Contact & Service Address

Ask the Expert
Scheepswerflaan 36
4941 GZ Raamsdonksveer
The Netherlands

Ask the Expert is part of:
DC de Aalscholvers
Houtstraat 118
5046 DM Tilburg
The Netherlands

With over 35 years of experience, DC de Aalscholvers is Shearwater’s factory-authorized service center, providing professional product support throughout Europe.

If you’d like, I can now further optimize this for cross-border dispute prevention or add Dutch-law specific clarification (Article 7:17 BW).

If Shearwater fails to invoice correctly and I issue the invoice instead, does that automatically make me the legal seller?

Should I require customers to confirm acceptance of this policy before sending in a device?

Would adding a jurisdiction clause strengthen my position in cross-border EU disputes?

Je zei:

Yes optimize for cross border and let me know Q1, Q2 and Q3

ChatGPT zei:

Below is your fully optimized, cross-border hardened version of the warranty page.

It keeps:

SRI text intact
EU compliance
Option 2 replacement structure
Stronger seller-role separation
Cross-border jurisdiction clarity
Procedural protection

After the full document, you’ll find clear answers to Q1, Q2, and Q3.

SRI Warranty Policy

Shearwater will, at its sole discretion, repair or replace defective products covered under warranty.

Unauthorized repairs, accidental damage, or negligence are not covered by the warranty.

The warranty covers included accessories such as chargers and straps.

Do I need to register my computer for warranty?

No. The warranty is linked to the computer’s unique serial number.

Who do I contact if my computer needs a repair?

You can contact us directly at netherlandsservice@shearwater.com. You may also contact Shearwater directly.

Please do not return any products without first obtaining an RMA.

How much will my out-of-warranty repair cost?

How long will the repair take?

Shearwater and its authorized service centers aim to complete warranty repairs and authorized out-of-warranty repairs within 5 working days of receipt.

Repair times may be extended due to holidays, parts availability, shipping delays, or if the computer must be forwarded to another authorized location.

Please contact the relevant service center for a more accurate timeframe.

What is Shearwater’s service shipping policy?

You are responsible for the cost of sending the computer to the repair center.

Do not send your computer to any repair center until you have obtained an RMA from us or Shearwater.

For in-warranty repairs, the repaired or replacement unit will be shipped back at no charge.

For out-of-warranty repairs, return shipping costs are included in the repair estimate.

If you decline an out-of-warranty repair, you may request that the unit be destroyed or returned at your expense.

How often should I have my computer serviced?

Shearwater recommends a general service of your dive computer every 2 years by an authorized service center.

Does the warranty cover the rechargeable battery in my Teric/Peregrine?

It is important to follow the charging and storage instructions in the computer’s manual to ensure optimal battery performance.

If the battery does not meet performance specifications within the 2-year warranty period, it will be repaired free of charge.

Battery lifespan may vary due to operating conditions, including high environmental temperatures or repeated full discharges.

Battery Leaks

Damage caused by battery leaks in dive computers that use a user-changeable battery is not covered under warranty.

Shearwater recommends the use of a lithium battery such as the Energizer Ultimate Lithium 1.5v battery to reduce the risk of battery leakage.

Leaving AA batteries (especially alkaline batteries) in devices for extended periods significantly increases the risk of leakage damage.

DEMO & PRO Computers

The warranty for Demo and Pro model computers is available only to the original purchaser.

For Demo models, this means the authorized demo center that purchased the computer.
For Pro models, this applies to the original instructor or dive professional confirmed at the time of purchase.

This warranty is non-transferable, as these models are not intended for resale.

Repairs and servicing can be performed on Demo and Pro models. If you are not the original owner, service charges will apply.

These guidelines apply to standard Shearwater products only. Governmental, military, commercial, or public safety products may be subject to separate warranty conditions.

Additional Legal Notice for Customers in the European Union

The following provisions apply exclusively to customers located within the European Union (EU).

Manufacturer’s Warranty and Statutory Legal Guarantee

The 2-year Shearwater warranty described above is a voluntary commercial manufacturer’s warranty provided by Shearwater Research Inc.

Under EU law, consumers may also benefit from a statutory legal guarantee (conformity guarantee) against the seller from whom the product was purchased.

This statutory guarantee:

Is provided by the retailer or seller, not by the manufacturer;
Exists independently of the manufacturer’s warranty;
Cannot be limited or excluded by a commercial warranty.

The Shearwater manufacturer’s warranty applies in addition to, and does not replace, any mandatory statutory consumer rights.

Responsibility of the Seller

Under Directive (EU) 2019/771 and corresponding national laws, the seller is legally responsible for delivering goods that conform to the contract of sale.

If a product develops a defect that may qualify as a lack of conformity under applicable law, the consumer must contact the original seller to exercise statutory rights.

Unless Ask the Expert or DC de Aalscholvers was the original seller of the product, it does not assume statutory seller obligations.

Role of Ask the Expert as Authorized Service Center

Ask the Expert operates exclusively as an authorized Shearwater service center.

Warranty services are performed on behalf of Shearwater in accordance with the manufacturer’s warranty terms.

Ask the Expert does not assume seller liability unless explicitly identified as the seller in the original sales documentation.

The mere handling of repairs, logistics, communication, payment processing, or replacement coordination does not create or imply seller status.

Discounted Replacement Units (Beyond Repair Cases)

If a device is determined to be beyond economical or technical repair, Ask the Expert may facilitate, in coordination with Shearwater Research Inc., the option for the customer to obtain a replacement unit at a reduced price (“discounted replacement”).

Any such replacement unit is supplied and sold directly by Shearwater Research Inc. or its designated sales entity.

The sales contract for the replacement unit is concluded directly between the customer and Shearwater (or its designated sales entity). Shearwater (or the designated entity) remains the legal seller of the replacement product.

Ask the Expert acts solely as a service and logistical intermediary and does not become the seller of the replacement unit unless expressly stated in the sales invoice.

For such replacement units:

The standard 2-year Shearwater manufacturer’s warranty applies from the date of delivery;
Any statutory conformity rights apply exclusively in relation to the legal seller of the replacement unit.

Cross-Border Claims and Applicable Law

Warranty service performed by Ask the Expert is governed by Dutch law.

Nothing in this policy restricts mandatory consumer rights that apply under the law of the consumer’s country of residence.

Any disputes relating solely to repair services performed by Ask the Expert shall be submitted to the competent court in the Netherlands, unless mandatory consumer protection rules require otherwise.

Burden of Proof Under EU Law

Under EU consumer law, a defect appearing within the legally defined initial period after delivery may be presumed to have existed at the time of delivery, unless proven otherwise.

This presumption applies to statutory claims against the seller and does not modify the terms of the voluntary manufacturer’s warranty.

No Limitation of Mandatory Rights

Nothing in this warranty policy limits or excludes consumer rights that cannot legally be limited or excluded under applicable EU or national law.

If any provision conflicts with mandatory consumer legislation, it shall apply only to the extent permitted by law.

Contact & Service Address

Ask the Expert
Scheepswerflaan 36
4941 GZ Raamsdonksveer
The Netherlands

Part of DC de Aalscholvers
Houtstraat 118
5046 DM Tilburg
The Netherlands

Answers to Your Questions

Q1 — If Shearwater fails to invoice correctly and I issue the invoice instead, does that make me the seller?

Very likely yes.

Courts look at:

Who issued the invoice
Who received payment
Whose VAT number appears
Who bears commercial risk
How the transaction is presented to the customer

If you invoice in your own name and receive payment as principal, you are almost certainly the legal seller.

To stay protected:

Invoice must be issued by Shearwater (or designated entity).
Payment should legally be on their behalf.
Sales confirmation must identify them as seller.

Substance overrides wording.

Q2 — Should customers confirm acceptance of this policy before sending in a device?

Yes. Absolutely.

Best practice:

Checkbox acceptance during RMA creation.
Reference to this policy in confirmation email.
Clear version date.

This strengthens:

Jurisdiction clause enforceability.
Service fee recoverability.
Dispute defensibility.
Cross-border clarity.

Without acceptance, jurisdiction clauses are weaker.

Q3 — Would adding a jurisdiction clause strengthen your position in cross-border EU disputes?

Yes — but with limits.

For B2B customers:
You can fully bind them to Dutch courts.

For EU consumers:
You cannot remove their right to sue in their own country.

However:

You can designate Dutch law for service performance.
You can designate Dutch courts for non-consumer claims.
You can clarify separation between service and sales contracts.

Your current wording is legally balanced and defensible.

If you’d like, I can now:

Make an even more litigation-hardened version
Or simplify it while retaining legal protection
Or create a separate Service Terms page to isolate risk further

If a consumer sues in their home country despite my jurisdiction clause, what happens?

Would separating warranty terms and service terms reduce exposure further?

Is it safer to create a separate legal entity for the service center only?

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Write the service terms page

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Below is a complete, cross-border hardened Service Terms page for Ask the Expert.
It is written to:

Clearly separate service role from seller role
Protect you in EU cross-border situations
Cover diagnostics, declined repairs, shipping, liability limits
Avoid accidentally assuming statutory seller liability
Strengthen enforceability

You can publish this as a separate page titled:

Service Terms – Ask the Expert (Shearwater Authorized Service Center)

Service Terms

Ask the Expert – Authorized Shearwater Service Center

These Service Terms apply to all repair, diagnostic, inspection, maintenance and related services performed by Ask the Expert, part of DC de Aalscholvers, located in the Netherlands.

By requesting an RMA, sending a device for service, or approving a repair estimate, you agree to these Service Terms.

1. Role of Ask the Expert

Ask the Expert operates as an authorized Shearwater service center.

Ask the Expert performs repair and service work on behalf of the device owner and, where applicable, in accordance with Shearwater Research Inc.’s manufacturer warranty.

Unless expressly stated in a separate sales invoice, Ask the Expert is not the seller of the product and does not assume statutory seller obligations arising from the original sale.

Handling of repairs, communication, diagnostics, or replacement coordination does not create seller status.

2. RMA Requirement

No device may be shipped to Ask the Expert without prior issuance of a valid RMA (Return Merchandise Authorization).

Devices received without an RMA may be refused or returned at the sender’s expense.

3. Shipping and Risk

The customer is responsible for:

Proper packaging of the device
Insuring the shipment where desired
Shipping costs to the service center

Risk of loss or damage during shipment to Ask the Expert remains with the sender.

For in-warranty repairs, return shipping is covered as described in Shearwater’s warranty policy.
For out-of-warranty repairs, return shipping costs are included in the repair estimate.

Risk transfers back to the customer upon dispatch from Ask the Expert.

4. Diagnostics and Repair Estimates

Out-of-warranty devices must be disassembled for proper diagnosis.

After diagnosis, a repair estimate will be provided.

If the repair is declined:

The device may be returned disassembled;
A diagnostic fee and shipping costs will be charged;
Alternatively, the customer may request environmentally responsible disposal.

Diagnostic fees cover technical labor and administrative handling.

5. Data and Settings

Ask the Expert is not responsible for:

Loss of dive logs
Loss of configuration settings
Firmware changes
Data stored on the device

Customers are responsible for backing up all data before shipment.

6. Turnaround Time

Estimated repair times are indicative only.

Delays may occur due to:

Parts availability
Manufacturer consultation
Public holidays
International shipping
Escalation to manufacturer repair facilities

No fixed completion deadline is guaranteed unless expressly agreed in writing.

7. Beyond Repair Determinations

If a device is determined to be beyond economical or technical repair, Ask the Expert may inform the customer accordingly.

In such cases:

No repair obligation exists;
Diagnostic fees remain payable;
A replacement option may be facilitated separately under the SRI Warranty Policy;
Ask the Expert does not guarantee availability of replacement units.

8. Liability Limitation

To the maximum extent permitted by applicable law:

Ask the Expert’s liability for damages arising from service work is limited to:

The amount paid for the specific service performed; or
The insured value declared for shipment, whichever is lower.

Ask the Expert is not liable for:

Indirect or consequential damages;
Loss of diving time;
Travel costs;
Commercial losses;
Damage resulting from prior unauthorized repairs;
Damage caused by misuse, neglect, battery leakage, or improper storage.

Nothing in these terms excludes liability for death or personal injury caused by intentional misconduct or gross negligence, where such exclusion is prohibited by law.

9. Waterproof Integrity and Pressure Testing

After service, devices are pressure tested according to manufacturer specifications.

Water damage occurring after return is not covered if:

The device was opened by unauthorized persons;
The device was subjected to impact after return;
The battery compartment was improperly closed (for user-replaceable battery models).

10. Payment Terms

Repair work will not commence until:

Warranty eligibility has been confirmed; or
The repair estimate has been approved; and
Payment arrangements have been agreed.

Unpaid invoices may result in retention of the device until payment is received, in accordance with applicable Dutch law.

11. Cross-Border Services

Service work performed by Ask the Expert is governed by Dutch law.

For business customers (B2B), the competent court in the Netherlands has exclusive jurisdiction.

For consumers within the European Union:

Mandatory consumer protection rules of the consumer’s country of residence remain unaffected;
Nothing in these Service Terms restricts rights that cannot legally be excluded.

Disputes relating solely to service performance may be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.

12. Force Majeure

Ask the Expert shall not be liable for delays or failure to perform resulting from circumstances beyond reasonable control, including:

Supply chain interruptions
Transport disruptions
Governmental measures
Natural disasters
Manufacturer-related delays

13. Severability

If any provision of these Service Terms is found to be invalid under mandatory law, the remaining provisions remain in full force and effect.

14. Contact Information

Ask the Expert
Scheepswerflaan 36
4941 GZ Raamsdonksveer
The Netherlands

Part of DC de Aalscholvers
Houtstraat 118
5046 DM Tilburg
The Netherlands